Refund policy

We quality check every piece of clothing that comes through our warehouse, but every now and then something might go unseen. 

We strive to be the best when sending out quality clothing to your customers on your behalf; however should this instance arise please follow the protocol listed below. 

RETURN & EXCHANGE POLICY:

Antenna Stories Boutique shares inventory with other women owned boutiques in the US.

We cannot guarantee stock and therefore we do NOT offer returns or exchanges for any reason.

Please do your best to confirm your size, color and style before ordering. 

DEFECTIVE MERCHANDISE

Please inspect orders immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt.

No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any exchange, store credit or refund.

Defective or Damaged item still must be in unworn and new condition. Tags MUST still be attached to receive credit.

A garment that is worn, damaged cause by removing tags or through trying on or wear
does not qualify for a defective or damaged item. 

Customers are responsible for the return shipping to Antenna Stories. 
 
DEFECTIVE ITEMS PROCESS:
  • Use your smartphone to take pictures of the defective or damaged area and submit the images to clientcare@antennastories email. Include a photo with the tag in the image showing it is still attached. 
  • Indicate "Defective".
  • Include the first and last name used on your Antenna Stories order, order #, and product code/name of the item.
  • Describe the damage/defect of the item.

You will receive a response within the 3 business days with a resolution.

Default resolution will be a new item sent out should we still have it in stock. IF we do not still have the item in stock you will receive a refund for the total amount of damaged item. 

The refund or new item will be provided after the defective item is received and inspected. 

RETURN OF DEFECTIVE ITEM PROCESS:

• Returns must be post marked within 7 (seven) days of the date you receive your shipment.

• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included.

If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you.

Returns received without supporting documentation will be delayed in processing. 

Please MAIL returns to: 

Antenna Stories Boutique, PO Box 200554, San Antonio TX 78220 (Attention: RETURN)

DAMAGED IN TRANSIT PROCESS

Items damaged in transit by the carrier must be handled by the customer with the carrier and any applicable insurance.